The Core Values of Carle Richland Memorial Hospital are those qualities and behaviors on which our organization stands and operates. These values are a reflection of our culture, our character and our standards of behavior.
Our employees are the source of our strength and our success. We encourage and support their involvement and growth to uphold the following values that are basic to quality and Excellence:
Caring for those entrusted to us and for one another with patience, kindness, compassion and courtesy.
- Be genuine in your care-giving. Let the patient know you want to help them. Display sincerity. Make them feel like you have time for them, even if you are busy.
- Be friendly, and approach your daily work and interactions with others with a positive attitude and understanding.
- Show you care with a smile to everyone you come in contact with whether in person or on the phone.
- Acknowledge visitors, patients, employees, etc. promptly when they come to your work area for question or assistance. Never ignore them or make them wait without an explanation. Thank them and tell them to have a nice day when they leave. Offer to escort people to their destinations if they are unsure of how to find a particular area.
- Display teamwork at all times. Never have the attitude, “It’s not my job.” Help co-workers with tasks when you are caught up or as they need help.
- Be available to help other departments if needed. Ask fellow employees if there are things you can do to make their job easier.
Trust in our organization and belief in others while fostering a positive attitude, open-mindedness and confidence as we approach our daily work.
- Be good stewards of the hospital and its resources. Demonstrate your commitment to the mission and vision of RMH.
- Trust one another.
- Be honest in all of your actions and communications.
- Always help the patient trust that they are our number one priority. Offer reassurance whenever possible.
- Be fair in your dealings with everyone you come in contact with..
Respect by recognizing and demonstrating the dignity and strength of each individual.
- Follow the “Golden Rule” - Treat others as you would like yourself or your loved one to be treated. Treat everyone equally.
- Respect patients’ dignity and privacy by always knocking and asking permission before entering their room. Offer to close doors and curtains and tell them it is for their privacy. Talk softly (when appropriate), as to make them feel as if others cannot hear their information who may be outside the door or in the next bed. Always adhere to HIPAA policies and the rights our patients have to confidential care.
- Respect how patients are feeling. Be empathetic, understanding that when patients are with us, they are not feeling their best. Remember this in all your interactions with them.
- Show respect by thanking fellow employees for what they have done for you and acknowledging a job well done. Use key words at key times to manage up co-workers, physicians and other departments.
- Respect patients’ wishes about their care.
Competence through the empowerment of our employees to seek personal and professional development to perform their respective duties in a skilled and proficient manner.
- When in doubt, don’t be afraid to ask questions. It is always better to do things right the first time.
- Always wear name badges in a visible location with the photo and name forward.
- Always display conduct of a professional nature. Carry yourself with integrity. Honor organizational ethics and standards. Demonstrate professionalism by following appropriate standards for attendance, dress, hygiene and safety/infection prevention.
- Always follow-through on what you say you are going to do. Address patient needs and call lights promptly.
- Represent Carle Richland Memorial Hospital positively in the community. Praise each other; commend the hospital and focus on the positive to the public. Display the hospital’s Core Values even when you are away from work.
Communication that is open, honest and thorough.
- Always explain what you are doing as you are doing it when interacting with patients, including the steps of procedures, daily care, diet instructions, checking vitals or any other interactions. Patients want to feel informed and included in their care. Take them step-by-step through everything to the fullest extent possible.
- Say “please” and “thank you”.
- Speak to others when passing in the hall, elevators, etc. Everyone likes to be acknowledged. Say “hello.”
- Make sure patients are informed that they have the final decision in their plan of care.
- Use proper phone etiquette at all times; answer phones promptly; introduce yourself, your department, and ask how you can help them. Smile when you answer the phone. Even though they can’t see you on the other end, it will come across in your communications. Always use a pleasant voice.