Carle Richland Memorial Hospital Home Health Receives Deficiency Free Survey Results
July 24, 2017
The Illinois Department of Public Health recently completed their routine three year survey of the Carle Richland Memorial Hospital Home Health Department and found zero deficiencies. During the process, the surveyors look at many different aspects of the department.
“They review our current records and charts, look for quality of care, compliance in regulations, go on home visits, as well as review communication between the different disciplines,” noted Kris Snell, Home Care Services Director.
The surveyors evaluate home health, but also the therapy departments that assist in home health care, including speech, occupational and physical therapies. The surveyors went on a total of six home health visits while here; two with nursing staff, two with nursing aide staff, and two with therapy staff.
“The surveyors were very complimentary of our staff as well as the communication between nursing and the different therapies,” said Jennifer Emmons, Chief Operating Officer and Director of Physician Practices. “They were impressed with how cordial and accommodating everyone was in addition to being very satisfied with the level of care our patients are receiving.”
The deficiency free survey also speaks very highly of the staff and leadership in the Home Health department.
“When speaking with the surveyors, they usually expect to find a few issues when there has been a recent change in leadership, or several new staff hired. I think they were very impressed by what a smooth transition it has been,” commented Emmons.
“I really appreciate all the effort put forth by the staff in all areas. It’s because of everyone’s hard work and excellent patient care skills that we were able to achieve these results,” said Snell.